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| Investigations Manager |
JOB DESCRIPTION |
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POSITION SUMMARY:
Under the supervision of the President, the Investigations Manager performs a wide range of program and decision-making duties in support of the Investigations Team. Primary emphasis is in completing pre-employment screening, suitability investigations, and other employee background investigations as requested by clients. Duties include scheduling investigations, monitoring investigations, closing investigations, writing reports and other program management duties such as overseeing the establishment of case loads, proper data entry, and administrative duties such as logistical support. The Investigations Manger will also serve as Team Lead for staff members assigned to the Investigations Team. In the absence of the President, the Investigations Manager will function as the Acting Supervisor for the Investigations Team staff members.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
The Investigations Manager is the secondary point of contact with clients and the principal point of contact with outside investigative offices and law enforcement agencies. The Investigations Manager responsibilities include, but are not limited to the following:
Critical Duties and Responsibilities
1. Responsible for the oversight of staff members who conduct investigations and ensure that investigations are commensurate with the client’s indicated needs. Performs all oversight duties in accordance with federal regulations and policies and guidelines.
2. Reviewing information obtained from investigative forms and background investigations for disqualifying information and notifying the appropriate officials if serious derogatory information is identified prior to the final investigative report.
3. Ensuring protection and maintenance of investigative documentation for each individual for which a background investigation has been conducted. To include ensuring all required documentation for investigative files is organized, accurate, complete, and submitted for approval in a timely manner.
4. Responsible for monitoring investigations to ensure established timeframes are met. Responsibility includes the requirement to follow-up on slow responses, search better sources, and notifying the President of issues as they arise.
5. Responsible for closing investigations once all investigative inquiries have been completed. Responsibility includes reviewing completed cases and verification that all inquiries have been completed to the specifications of contract agreements.
6. Inputs investigative information into database as necessary without errors.
Essential Duties and Responsibilities
1. Responsible for all monitoring of the administrative support activities to include file establishment, maintenance, and coordination and other logistical support as assigned or needed.
2. Reviews and approves timesheets for all staff team members of the Investigations team.
Standard Duties and Responsibilities
1. Creates and submits reports, queries and tables for monitoring, President and/or clients as needed.
2. Attends staff meetings and trainings as requested.
3. Records time worked accurately on timesheet.
4. Reports to work on time and within the established work schedule.
EDUCATION AND EXPERIENCE:
Minimum Associates degree in Criminal Investigations, Management, and/or Business and 2 years full-time experience performing investigations and screening duties including recruitment, interpretation of regulations, personnel policies and procedures, application of employment law, and general operations of a professional office; OR minimum four years full-time experience performing investigations and screening duties including recruitment, interpretation of regulations, personnel policies and procedures, application of employment law, and general operations of a professional office.
Experience in computer software programs in the MS Office environment; MS Word and Excel.
Must have knowledge of FBI fingerprint coordination and handling of results.
Must have understanding and knowledge of current applicable federal laws and regulations regarding investigations, interviewing techniques, criminal history records and Privacy Act information.
Must pass employee background check(s) as a condition of employment and pre-employment and periodic drug test(s) (when requested).
Must be able to be credentialed through the NM Private Investigator’s Board.
Must continue to participate and successfully complete training programs identified as essential for the position as needed.
COMMUNICATION SKILLS:
Ability to communicate clearly and accurately, orally and in written format.
Ability to prepare reports, and present facts and information.
BASIC REQURIED SKILLS:
Ability to add, subtract, multiply and divide in all units of measure. Ability to compute rate, ratio and percent.
Skills/ Requirements
See job description
Job Status
Full Time, Temp to Hire
Date Posted
7/12/2010
Pay Rate
$15.00 to $35.00/hour
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